Why are attachments are lost with youtrack email integration?

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when a user replies to a YT issue via email, the text in the email is captured as a comment in the appropriate email item - good. However, email attachments are lost.

Is there any mechanism to overcome this limitation?
Hello Paul,

I assume that you are a YouTrack Stand-alone user. Could you please send us your YouTrack log files? You can attach them here or send them to youtrack-feedback@jetbrains.com . YouTrack logs are located in the <USER_HOME>/.youtrack/logs directory.

In case you are YouTrack InCloud user, please provide us with your server URL name, we'll review logs of your instance.

Waiting for detailes from you.
Regards,

Andrey Tigay
YouTrack engineer