Mailbox Integration. Adding email + Email name to issue text

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Hi,

How can we add the email and the email name on top on the text of an issue.
When a new issue is created, neither the name nor the email does appear somewhere!

We are using the mailbox integration without the automatic account integration (as we don't have a licence for that many users, and we also don't want all comments to be sent to that user).


Thanks,
Thibaut
Hi Thibaut,

As far as I can understand your case, you would like to have an issue with the subject, kind of "TEST-193 <Username>username@example.com Crash when log in". Actually, this is not available via common settings, but it's possible to create a workflow, which will add this to issues' subject. Workflow will search all issues by some parameter (tag, or Subsystem field) and will edit subject of an issue.

Thank you.
Regards,

Andrey Tigay
YouTrack engineer